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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Iannopollo
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Message 1 of 2
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HP Scan to email not an option on EWS

HP Recommended
HP ENVY Photo 7858
Microsoft Windows 10 (32-bit)

This printer should have the ability to scan to email using the embedded web server, but it doesn't even show up as an option for me to click. I am able to scan to email from the printer itself but it is from an auto generated HP email account, and that is not what I want. I need it to send from my specific outgoing email profile that way the scan is in the sent folder of my personal email account. I need to be able to adjust the SMTP for Gmail and I cannot do that since there is no option for scan to email on the EWS. HELP! I have called HP support multiple times and they forward me only to have the call be ended every time. 

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ShlomiL
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HP Recommended

Hi,

The printer doesn't offer any such option, Digital Filing capabilities are offered for select HP Officejet Pro or Laserjet printers, not on HP Envy printers.

 

You may scan to email from the Apps menu by using the Scan to Email app, the printer doesn't offer any other such feature.

 

you may find its user guide below, any scan method is listed within the Scan section:

http://h10032.www1.hp.com/ctg/Manual/c05634824

 

What you ask for is simply not a feature of your printer.

 

Shlomi



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