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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎08-19-2022 01:34 PM

HP Recommended
Product: HP ScanJet Enterprise 7000nx Document Capture Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hello ,

I hope my post finds you in good health.

After erasing the secure disk of my scanjet 7000nx scanner, at startup there is a message that appears disk is not bootable, please download firmware.

when I click on download firmware from the administration tools page, the printer displays download from TCP
Configuring network interface
Wainting for connection at 192.168.1.129 on port 8816. and gets stuck here?
I can't ping the scanner's ip address.

Can anyone help me to solve this problem.
Is there a method for downloading firmware from a usb key?
I want to remind you that if the scanner has a valid ip address, we cannot ping

WhatsApp Image 2022-08-19 at 19.22.20.jpegWhatsApp Image 2022-08-19 at 19.22.22.jpeg

1 person had the same question
1 REPLY 1

‎08-20-2022 11:44 AM

HP Recommended

HDDs for the Scanjet 7000n or 7000nx are pre-imaged with the product firmware. If the scanner will NOT power on, will NOT arrive at a Ready state, and/or if the firmware is corrupted, replace the HDD with the correct Part Number.

 

  • Pre-imaged, encrypted HDD replacement: L2708-60001

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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