Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 1
Flag Post

HP ScanJet G4050

HP Recommended
HP Scanjet G4050
Microsoft Windows Vista


I am using the Scanjet G4050 to scan in negatives from old film. I'm new to using it and encountered my first issue. The first couple of times I used it everything went well, I was able to scan the film in as color photos. Today when I went in and used the same settings as before I had an issue. The photos scanned into preview like usual and I started cropping the photos before hitting the finish button and completing the scan into my computer. As I cropped each square of the film it automatically changed from color to black and white. I scanned in to images and about 15 of them did this, the rest stayed as color. When I finally finished I hit the finish button and it scanned in most of the photos as black and white and only a few in color. I had the settings set to color and don't know why the scanner decided it wanted to convert the color images into black and white. Any ideas or help?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation