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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-12-2025 10:33 AM - edited ‎03-12-2025 10:51 AM

HP Recommended

Hi, I have an elderly Scanjet G4010 scanner which has worked perfectly,, however , I am now  unable to use the photograph negative/ slide  scanning feature which I have found very useful.  The document scanning is fine but ther seems to be no appropriale drivers available now, limiting the thing's usefulness. Any ideas where I might find the correct drivers ?? Thanks all.   I have found the solution  https://hp-scanjet-g4010.software.informer.com/download/

2 REPLIES 2

‎03-12-2025 10:37 AM

HP Recommended

G4010 is supported only for basic function in Win11.

 

If you want to use full functions like scanning negatives, you need to use WIN 7 because it's an old device.




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‎03-12-2025 11:07 AM

HP Recommended

You will see I have edited my post to include info on how to find the drivers, I have installed them and they work perfectly, so, thanks for your response but you are incorrect.

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