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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-12-2021 05:36 PM

HP Recommended
Product: HP Deskjet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

Recently upgraded computer to windows 10 and have a HP Deskjet Pro 8620 all-in-one printer. Used to scan beautifully with the HP Scan App. Is it possible to still use the scanning app with windows 10?

 

There are not enough settings in the new scan app to get good results and we do a lot of scanning.

 

Any help is appreciated. Thank you in advance.

Category:
1 person had the same question
1 REPLY 1

‎08-21-2021 02:28 AM

HP Recommended

@D_Family

 

Welcome to the HP Support Community.

 

Yes, you can definitely can use it. What settings are you looking at? Do you get any error message?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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