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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-08-2024 11:55 AM - edited ‎11-08-2024 12:36 PM

HP Recommended

The HP Scan app for M479fdw printer and the HP Smart Scan app produce scan results as shown below (colors gone wild). We tried scanning via the bed and feeder. We also initiated the scan from desktop app and the on-board screen from the printer. The results were the same. We checked for missing drivers and also re-installed the Full-Solution software to see if the issue would be resolved. The printer was installed via USB and ethernet options, same results as shown below. Does this mean the scanner itself is broken?

 

Confirming that the firmware version is CLRWTRXXXN002.2428A.00 and is up-to-date.

Scan Result from AppScan Result from App

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1 REPLY 1

‎11-13-2024 03:47 PM

HP Recommended

What if you try to make a copy? If that is corrupted as well then you may have a hardware issue.  If copies look normal then I suggest you perform a factory reset on the device. Yes you will lose any settings but it may resolve the issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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