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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-03-2021 02:56 PM - edited ‎01-04-2021 05:21 AM

HP Recommended
Product: All-in 6520
Operating System: macOS 10.15 Catalina

Hi guys, 

I have gone through all of the community’s suggestions with no avail. Before I give up and look for another printing/scanning machine, I thought I’d give this a try. Otherwise I’m done with HP for good.
My all-in-one printing, scanning, copy machine prints fine from different devices but refuses to scan. I have tried all the given tips and tricks thus far, with the last been given fault to Apple. I have the latest update, I have uninstalled and re-installed the drive, the printer and restarted at least 20 times. Every time I try to scan, it tells me that the scanner is busy (both from the Apple’s drive as well as the HP driver). I have gone through admin rights to cancel all/any pending orders. Still it won’t budge. Any ideas of what I could try? (I also tried to do this from the scanner directly (press scan on the touch screen). The light on the scanner doesn’t switch on at all. 

Category:
1 person had the same question
1 REPLY 1

‎01-11-2021 01:19 PM

HP Recommended

@littlemanlio

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your printer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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