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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-25-2020 05:00 AM

HP Recommended
Product: Envy 5010 / HP Smart
Operating System: Microsoft Windows 10 (64-bit)

Unable to reliably use the HP Smart scanning software to scan, edit and then save documents.

Since the most recent update (120.1.741.0) software will randomly crash and now when trying to edit documents after scanning, changes can be made, but will not save after clicking 'done'. Meaning you have to try several times to make changes to a single document. And after several attempts software will just crash.

Category:
19 people had the same question
6 REPLIES 6

‎10-27-2020 11:05 AM

HP Recommended

@SOL-Labco

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App. Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎11-07-2020 06:00 PM

HP Recommended

I have the same problem - after the recent HP Smart app update, the edit scan page no longer works - it just returns to the scan page without the cropping or flipping.

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‎11-19-2020 07:56 AM

HP Recommended

Another one here with the same edit failing problem

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‎11-25-2020 12:35 PM

HP Recommended

@ntennis @viscount700

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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‎01-03-2021 03:41 AM

HP Recommended

I have OfficeJet Pro 6960 same issues, software is unusable for editing. 

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‎01-03-2021 03:42 AM

HP Recommended

This did not help 

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