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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
macOS 12.0 Monterey

I've been scanning on my printer for several years. All of a sudden, HP Smart isn't working. It sees the printer (shows ink levels) but it's not pulling the document through the scanner or reading it from the glass. The status circle spins for a while and then i get a "Printer is not available" error message. What should i do?

1 REPLY 1
HP Recommended

I was able to solve the problem  by recycling (turning off/on) my printer.

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