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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-29-2022 11:55 AM

HP Recommended
Operating System: macOS 12.0 Monterey

OS Monterey 12.0.1

HP Smart App 13.3.0

Can not scan without login, all login screens stuck with (Loading HP Account) without even asking me to login?

Diagnosis so far

1 - Tried Hard reset solution (disconnect power chord, turn off printer for 3 minutes, press ON for 30 seconds, connect again) DID NOT WORK

2 - Tried the delete app and reinstall  DID NOT WORK

3 - Tried delete the app and went to my home directory/Library/Printers and deleted HP folder and reinstall DID NOT WORK

4 - Tried restarting my Mac Did not work

 

I am at wits end!

Category:
19 people had the same question
2 REPLIES 2

‎02-03-2022 09:59 PM

HP Recommended

Same problem, any help from the HP side please?

Was this reply helpful? Yes No

‎08-18-2023 07:07 AM

HP Recommended

Hi community!

 

The following link may help:

 

HP printers - Cannot sign in to or create an HP Smart account

 

SofiaML
HP Support Community

 

 

I work on behalf of HP.
Was this reply helpful? Yes No
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