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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

HP App is starting off asking if I wish to help the community by sharing my info. It does not matter if I hit YES or NO, it spins and goes right back to the question. There are no options to get out of that screen, therefore, I cannot scan or print, etc... I am using a 8720 Officejet Pro printer 

 

Thank you! 

2 REPLIES 2
HP Recommended

Yes it started today.  I can’t get it to work 

HP Recommended

It seems to be working again 

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