• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I have an iphone 15 pro max.  I have the HP Smart app on my iphone.  It will not give me the option to scan legal any longer.  I can scan from my computer and the option is still there.  Please help.

1 REPLY 1
HP Recommended

@Jackie1515 

 

Welcome to the HP Community --

 


@Jackie1515 wrote:

I have an iPhone 15 pro max. 

I have the HP Smart app on my iPhone. 

It will not give me the option to scan legal any longer. 

I can scan from my computer and the option is still there.  Please help.


 

Subject line asks about a Print action

and

Message content asks about Scan action

 

Print and Scan are two different animals...

 

Try / Consider

 

HP Smart - Mobile - Scan

 

Make sure the Source is set to the Printer

Next,

Tap the "Scan Settings" Drop-Down menu (where you see the currently selected Paper size)

Make sure the Input Source is set to the Document Feeder (ADF)

Next,

In "Scan Settings", select the Paper Size as US Legal

 

Example - HP Smart - Mobile - Scan - Document

HP_Smart_Mobile_Scan_PDF-Image_Options_10HP_Smart_Mobile_Scan_PDF-Image_Options_10

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.