HP Smart App won't load for Mac Catalina OS 10.15.7

[Kumar0307]

@RGW-1, @SuperSadUser

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

Keep me posted for any other assistance.

[RGW-1]

I went to the link you provided, chose the region (US), then chose Printer.  It asked for the serial # which I entered and then clicked submit.  This is the error message that gets displayed.  So evidently, I can't contact HP Customer Support.

Access Denied

You don't have permission to access "http://support.hp.com/us-en/contact-hp/identify?" on this server.

Reference #18.85f7d217.1620829213.2209918f

[RGW-1]

@SuperSadUser

Have you tried contacting Customer Support?  Any resolution?

[SuperSadUser]

No. Got the same access denied message that you did. HP and Kumar have abandoned us. It might be time to get a different multi-function?

[RGW-1]

Well, I can not afford a new printer.  Have you tried the HP Easy Scan app?  It seems to be working for me now.  It broke about a year ago and I was forced to go to HP Smart.  While HP smart does have other functions, at least I can still scan currently.

@Kumar0307

Have you abandoned us?  We've followed all of the tasks you've discussed but can not contact HP Customer Support for some reason.  Please advise.

[Kumar0307]

@SuperSadUser, @RGW-1

If your printer is out of warranty, you may not get the option to contact the HP Support team. There are a few customers facing the same issue who updated the HP Smart app to 12.7.1 and the issue was resolved.

if you have already tried this and did not help, I have sent you a private message with the contact information to reach the regional support team. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

[RGW-1]

Yes, I have updated to 12.7.1 and have even deleted it and reinstalled.  App still closes immediately after trying to open it.  I'll try your PM support.

[IT_Betty]

Hello KUMAR0307.  I was introduced to you by PITERGEEK to assist with an issue but am unable to locate  "Send A Message" in the right corner of your profile.  My apologies for posting on this issue but it appears the introduction to you from PITERGEEK did not enable the DM function so I wasn't sure how to reach out?  Can you provide direction?

[RGW-1]

@SuperSadUser

Have you contacted Support yet?  With my schedule, I won't be able to this week so if you get any answers (or no useful answer) please post back.  Thanks

[jonjo2]

Has anyone been able to overcome the problems yet? If not its about time that HP sorted it as it must be a problem with the soft or firm ware as its on different models