HP Smart App

[rbflorida]

HP Smart says my All-in-One printer does not have scanning capabilities.  Nothing has changed except iOS update since last use. 

[Nal_NR · Accepted solution]

Hi @rbflorida,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP OfficeJet Pro 9015e All-in-One printer is suddenly showing that it does not have scanning capabilities after an iOS update, this could be due to a software or compatibility issue caused by the update. Here are some steps you can try to resolve the problem:

1. Restart Printer and iOS Device

• Power Cycle the Printer: Turn off your printer, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on.
• Restart iOS Device: Restart your iPhone or iPad to refresh the system and any connections to the printer.

2. Update the HP Smart App

• Check for App Updates: Go to the App Store and check if there’s an update available for the HP Smart app. If there is, update the app and see if the issue persists.
• Reinstall the HP Smart App: If updating doesn’t help, try uninstalling and then reinstalling the HP Smart app.

3. Check Printer Connection

• Verify Printer Connection: Ensure that your printer is still connected to the same Wi-Fi network as your iOS device. If there are any connection issues, reconnect the printer to the network.
• Use Bluetooth: Sometimes, reconnecting via Bluetooth (if available) can help re-establish the connection. Go to Settings > Bluetooth on your iOS device and see if your printer is listed. If not, try pairing it again.

4. Check Printer Firmware

• Update Printer Firmware: Ensure your printer’s firmware is up to date. You can check and update it through the HP Smart app or by visiting the HP website:
  • Go to HP Software and Driver Downloads.
  • Enter your printer model and download any available firmware updates.
  • Install the firmware update via the app or by using a USB flash drive.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

[Nal_NR]

Hi @rbflorida,

Please find the next steps below.

5. Use an Alternative Scanning App

• Try a Different App: If the HP Smart app is still not recognizing the scanner, try using a different scanning app like Apple’s Files app or Google Drive, which have built-in scanning capabilities.

6. Reset Printing System on iOS

• Remove and Re-add Printer: Go to Settings > Bluetooth or Wi-Fi on your iOS device, remove the printer, and then add it again. This can sometimes refresh the connection and resolve issues.

7. Check for iOS Compatibility Issues

• Check for iOS Updates: Sometimes, new iOS versions can have bugs. Go to Settings > General > Software Update on your iOS device to see if there’s a new update that might fix any issues.
• Check HP Support: Visit the HP support page to see if there are any known issues with the latest iOS version and your printer model.

8. Use a Computer to Test Scanning

• Test with a Computer: If possible, try scanning using a computer that’s connected to the printer. This can help determine if the issue is with the printer or just the iOS device.

9. Reset the Printer to Factory Settings

• Reset Printer: As a last resort, you can reset your printer to factory settings:
  • On the printer's control panel, go to Settings > Printer Maintenance > Restore Factory Defaults.

By following these steps, you should be able to restore scanning functionality on your HP OfficeJet Pro 9015e All-in-One printer with your iOS device.

If none of the above steps resolve the issue, consider contacting HP Support for assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”