HP Smart - Feb 2025 changelog and prior versions as it appears to be broken for SCAN>Share>Outlook

[JSOtt]

1) Where can I locate the changelog for the Windows store app 'HP Smart' ?

2) Were there any instuctions or advisory published to alert that a user would need to make any adjustment on the PC to make this version work, or should it be a seamless update ?

3) Where can we obtain a copy of the previous version or how do we roll back to it ?

4) HOW DOES ONE ADD ADDITIONAL APPS NOW to the "SHARE" MENU ? 

We have the same issue as the poster here : https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/quot-Files-weren-t-attached-because-they-re-em...

For us, it's a Windows 11, and I found that the app was recently updated to version 157.1.1186.0 - the internal files are dated Feb 21st, so it updated sometime after that, and that's when it started failing for the user.                          

The update has broken the Scan > Share > Outlook      

We ruled out file type by choosing both .jpg and .pdf
We tried to rule out Outlook new (which user has been successfully using) vs Outlook classic - the error occurs with either one.set as the default email app in Windows, however the icon showing in the "share" menu is still the new Outlook.

One thing I noticed is that there is no "find more apps" button at the upper right of the Share menu - so we cannot change to the classic Outlook app.  ( see this https://h30434.www3.hp.com/t5/image/serverpage/image-id/340009i8DFBFDDE9BB122C5/image-size/large?v=v...  ) 

The user can cause the scan to save to desktop and then open an email message and attach it manually, so the scan itself appears to be obtained correctly. Of course, it is numerous more clicks to do so, and needing only to address the recipient worked just last week...

[Hawks_Eye]

Hi @JSOtt,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that the recent update to the HP Smart app has disrupted your workflow. Let's address your concerns step-by-step.

Locating the Changelog for the HP Smart App:

HP does not publicly provide detailed changelogs for the HP Smart app on the Microsoft Store. The app's description may mention recent features or updates, but for a comprehensive changelog, 

Update Instructions or Advisories:

Typically, updates to the HP Smart app are designed to be seamless, not requiring user intervention. 

Rolling Back to a Previous Version:

Microsoft Store apps, like HP Smart, do not offer an official method to revert to previous versions. 

Adding Apps to the "Share" Menu:

The "Share" menu in Windows 11 is managed by the operating system, not individual apps. To add or remove apps from this menu:

• Navigate to Settings > Apps > Installed apps.
• Select the app you wish to modify and click on Advanced options.
• Enable or disable the app's ability to appear in the "Share" menu.

Addressing the Specific Issue with Outlook Integration:

The recent HP Smart app update seems to have affected the integration with Outlook, disrupting the Scan > Share > Outlook functionality. Given that both the new and classic versions of Outlook exhibit this issue, and the absence of the "find more apps" option in the "Share" menu, consider the following steps:
 

• Repair or Reinstall Outlook: Corrupted Outlook installations can cause integration issues. Repairing or reinstalling Outlook might resolve the problem.
• Use Alternative Sharing Methods: As a temporary solution, continue saving scans to the desktop and manually attaching them to emails.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support