HP Smart Quits Unexpectedly

BloomingtonBob · ‎02-19-2022

I have a HP OfficeJet Pro 8025 (SN [Personal Information Removed]), connected to a MacBook Pro, O/S Monterey vers. 12.2.1.

Whenever I use the document feeder to scan, I receive the message that “HP Smart Quit Unexpectedly” and that they will report the problem to Apple. (I don’t have the problem when I scan off the glass.)

Here is the Detail given:

Problem Detail and System

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

Process: HP Smart [18712]

Path: /Applications/HP Smart.app/Contents/MacOS/HP Smart

Identifier: com.hp.SmartMac

Version: 13.4.2 (569)

App Item ID: 1474276998

App External ID: 847072217

Code Type: X86-64 (Translated)

Parent Process: HP Smart [18456]

Responsible: HP Smart [18456]

User ID: 501

Date/Time: 2022-02-19 12:29:13.2100 -0600

OS Version: macOS 12.2.1 (21D62)

Report Version: 12

Anonymous UUID: C4633F73-E770-BA7F-047D-EC3EB3929D9B

Sleep/Wake UUID: 6429C76C-11BD-44AD-AC91-700E0F4EF183

Time Awake Since Boot: 2600 seconds

Time Since Wake: 826 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGABRT)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000110

Exception Codes: 0x0000000000000001, 0x0000000000000110

Exception Note: EXC_CORPSE_NOTIFY

VM Region Info: 0x110 is not in any region. Bytes before following region: 4297613040

REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

UNUSED SPACE AT START

--->

__TEXT 100286000-1006d6000 [ 4416K] r-x/r-x SM=COW ...acOS/HP Smart

Application Specific Information:

*** Terminating app due to uncaught exception 'NSTableViewException', reason: 'Row index 2 out of row range (numberOfRows: 0) for <NSTableView: 0x7f8902668a00>'

*** multi-threaded process forked ***

crashed on child side of fork pre-exec

terminating with uncaught exception of type NSException

Application Specific Backtrace 0:

0 CoreFoundation 0x00007ff80fb936cb __exceptionPreprocess + 242

1 libobjc.A.dylib 0x00007ff80f8f5dce objc_exception_throw + 48

2 AppKit 0x00007ff812590462 -[NSTableRowData _availableRowViewWhileUpdatingAtRow:] + 0

3 ??? 0x000000013baaaa08 0x0 + 5296007688

Kernel Triage:

VM - pmap_enter failed with resource shortage

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 ??? 0x7ff89ffe2940 ???

1 libsystem_kernel.dylib 0x7ff80fa1c112 __pthread_kill + 10

2 libsystem_c.dylib 0x7ff80f99ed10 abort + 123

3 HP Smart 0x1005fc44c altstack_handle_and_restore.cold.1 + 44

4 HP Smart 0x100341dce altstack_handle_and_restore + 206

5 libdispatch.dylib 0x7ff80f8a5849 _dispatch_main_queue_push + 33

6 AppleCamera 0x132b425ad 0x132b2d000 + 87469

7 CoreMediaIO 0x7ff81dad434f CMIO::DAL::PlugIn::Teardown() + 27

8 CoreMediaIO 0x7ff81dad5625 CMIO::DAL::PlugInManagement::Teardown() + 351

9 CoreMediaIO 0x7ff81dade608 CMIO::DAL::System::AtExitHandler() + 580

10 CoreMediaIO 0x7ff81dad0e3d CMIO::DAL::AtExit::AtExitHandler() + 77

11 libsystem_c.dylib 0x7ff80f94bce4 __cxa_finalize_ranges + 416

12 libsystem_c.dylib 0x7ff80f94baf7 exit + 35

13 HP Smart 0x100569532 mono_threads_summarize + 578

14 HP Smart 0x1003d22eb mono_dump_native_crash_info + 843

15 HP Smart 0x1003c5c7e mono_handle_native_crash + 318

16 HP Smart 0x1003d164f sigabrt_signal_handler + 175

17 libsystem_platform.dylib 0x7ff80fa67e2d _sigtramp + 29

18 ??? 0x0 ???

19 libsystem_c.dylib 0x7ff80f99ed10 abort + 123

20 libc++abi.dylib 0x7ff80fa0f0b2 abort_message + 241

21 libc++abi.dylib 0x7ff80fa001fd demangling_terminate_handler() + 266

22 libobjc.A.dylib 0x7ff80f8fd6de _objc_terminate() + 96

23 libc++abi.dylib 0x7ff80fa0e4d7 std::__terminate(void (*)()) + 8

24 libc++abi.dylib 0x7ff80fa10d55 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27

25 libc++abi.dylib 0x7ff80fa10d1c __cxa_throw + 116

26 libobjc.A.dylib 0x7ff80f8f5ecc objc_exception_throw + 302

27 AppKit 0x7ff812590462 -[NSTableRowData rowViewAtRow:createIfNeeded:] + 936

28 ??? 0x13baaaa08 ???

29 ??? 0x200ab1600 _pthread_list_lock + 60

30 ??? 0x304df4000 ???

31 ??? 0x30507a000 ???

32 ??? 0x30527d000 ???

33 ??? 0x30538c000 ???

34 ??? 0x305616000 ???

35 ??? 0x305819000 ???

36 ??? 0x305928000 ???

37 ??? 0x305ca2000 ???

38 ??? 0x305ea5000 ???

39 ??? 0x3060a8000 ???

40 ??? 0x3062ab000 ???

41 ??? 0x3064ae000 ???

42 ??? 0x3066b1000 ???

43 ??? 0x3068b4000 ???

44 ??? 0x306ab7000 ???

45 ??? 0x306cba000 ???

46 ??? 0x306ebd000 ???

47 ??? 0x3070c0000 ???

48 ??? 0x3072c3000 ???

49 ??? 0x3074c6000 ???

50 ??? 0x30795a000 ???

51 ??? 0x307cec000 ???

52 ??? 0x307eef000 ???

53 ??? 0x3080f2000 ???

54 ??? 0x3082f5000 ???

Thread 1:: com.apple.rosetta.exceptionserver

0 runtime 0x7ff7ffcf58e4 0x7ff7ffcf1000 + 18660

1 runtime 0x7ff7ffd02928 0x7ff7ffcf1000 + 71976

2 runtime 0x7ff7ffd040a4 0x7ff7ffcf1000 + 77988

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x00007ff81db89620 rsi: 0x0000000000000003 rbp: 0x0000600003bbf800 rsp: 0x0000000000000379

r8: 0x0000000200ab1600 r9: 0x0000600003bbf800 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x0000000000000203 r13: 0x0000600002c0a060 r14: 0x0000000000000006 r15: 0x0000000000000016

rip: <unavailable> rfl: 0x0000000000000283

tmp0: 0xffffffffffffffff tmp1: 0x00007ff89ffe2914 tmp2: 0x00007ff80fa1c108

Binary Images:

0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

0x7ff80fa15000 - 0x7ff80fa4bfff libsystem_kernel.dylib (*) <c1d58a50-5a4d-3bcb-a1fc-ec0902ce34d3> /usr/lib/system/libsystem_kernel.dylib

0x7ff80f91d000 - 0x7ff80f9a5fff libsystem_c.dylib (*) <4b160c81-ec52-3243-aaba-49f719bbf617> /usr/lib/system/libsystem_c.dylib

0x100286000 - 0x1006d5fff com.hp.SmartMac (13.4.2) <90c6e401-4a8e-3d73-a010-8b71fec4bb6d> /Applications/HP Smart.app/Contents/MacOS/HP Smart

0x7ff80f896000 - 0x7ff80f8dcfff libdispatch.dylib (*) <67d92c93-aa68-34c2-964b-23e8a8d32098> /usr/lib/system/libdispatch.dylib

0x132b2d000 - 0x132b4cfff com.apple.cmio.DAL.AppleCamera (400.7.8) <5ad1d405-84f0-3028-b66f-72a46f514cb9> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/AppleCamera.plugin/Contents/MacOS/AppleCamera

0x7ff81dac3000 - 0x7ff81db98fff com.apple.CoreMediaIO (1000.0) <74025acb-ca33-3ad1-83ab-8d5bc6e1bdbd> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

0x7ff80fa64000 - 0x7ff80fa6dfff libsystem_platform.dylib (*) <f4a8a6fb-7eb7-3794-9196-39b494573a33> /usr/lib/system/libsystem_platform.dylib

0x7ff80f9ff000 - 0x7ff80fa14fff libc++abi.dylib (*) <c329a806-0b93-316c-af70-7ed211618e8c> /usr/lib/libc++abi.dylib

0x7ff80f8dd000 - 0x7ff80f919fff libobjc.A.dylib (*) <900beeed-7528-3b89-86fd-01cad4027a9c> /usr/lib/libobjc.A.dylib

0x7ff81242e000 - 0x7ff8132bffff com.apple.AppKit (6.9) <9d3ab204-4858-3120-b002-5c38b02edec4> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7ff7ffcf1000 - 0x7ff7ffd20fff runtime (*) <faca02c7-0a4c-3629-a746-55ddcfee9116> /usr/libexec/rosetta/runtime

0x7ff80fa99000 - 0x7ff80ff99fff com.apple.CoreFoundation (6.9) <1d1db08b-810c-316e-b9d9-eecdff8ee6e3> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)

Writable regions: Total=3.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=3.7G(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Accelerate framework 768K 6

Activity Tracing 256K 1

CG backing stores 2176K 4

CG image 5100K 21

CG raster data 32.0M 1

ColorSync 236K 28

CoreAnimation 36.8M 291

CoreGraphics 8K 1

CoreImage 84K 9

CoreUI image data 2912K 25

Foundation 6008K 10

Image IO 48.3M 174

JS JIT generated code 1.0G 3

JS VM Isolated Heap 160K 10

Kernel Alloc Once 8K 1

MALLOC 1.1G 133

MALLOC guard page 288K 14

MALLOC_MEDIUM (reserved) 856.0M 8 reserved VM address space (unallocated)

MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)

Rosetta Arena 4096K 2

Rosetta Generic 26.0M 6658

Rosetta IndirectBranch 4096K 1

Rosetta JIT 128.0M 1

Rosetta Return Stack 68K 2

Rosetta Thread Context 20K 2

SQLite page cache 448K 7

Stack 60.1M 65

Stack Guard 57.0M 65

VM_ALLOCATE 112.9M 1410

VM_ALLOCATE (reserved) 10.4M 30 reserved VM address space (unallocated)

WebKit Malloc 11.1M 19

__CTF 759 1

__DATA 42.5M 578

__DATA_CONST 31.9M 379

__DATA_DIRTY 1808K 240

__FONT_DATA 4K 1

__GLSLBUILTINS 5176K 1

__LINKEDIT 709.2M 26

__LLVM_COV 48K 1

__OBJC_RO 81.8M 1

__OBJC_RW 3136K 2

__TEXT 549.6M 592

__UNICODE 588K 1

dyld private memory 1024K 1

libnetwork 1792K 32

mapped file 5.1G 1057

shared memory 228K 24

unshared pmap 12.9M 9

=========== ======= =======

TOTAL 10.3G 11949

TOTAL, minus reserved VM space 9.1G 11949

-----------

Full Report

-----------

{"app_name":"HP Smart","timestamp":"2022-02-19 12:29:17.00 -0600","app_version":"13.4.2","slice_uuid":"90c6e401-4a8e-3d73-a010-8b71fec4bb6d","adam_id":"1474276998","build_version":"569","platform":1,"bundleID":"com.hp.SmartMac","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"E4527361-760E-450A-A33D-D01F72429E90","name":"HP Smart"}

{

"uptime" : 2600,

"procLaunch" : "2022-02-19 12:29:12.9558 -0600",

"procRole" : "Unspecified",

"version" : 2,

"userID" : 501,

"deployVersion" : 210,

"modelCode" : "MacBookPro17,1",

"procStartAbsTime" : 64287045641,

"coalitionID" : 6888,

"osVersion" : {

"train" : "macOS 12.2.1",

"build" : "21D62",

"releaseType" : "User"

},

"captureTime" : "2022-02-19 12:29:13.2100 -0600",

"incident" : "E4527361-760E-450A-A33D-D01F72429E90",

"bug_type" : "309",

"pid" : 18712,

"procExitAbsTime" : 64292991669,

"translated" : true,

"cpuType" : "X86-64",

"procName" : "HP Smart",

"procPath" : "\/Applications\/HP Smart.app\/Contents\/MacOS\/HP Smart",

"bundleInfo" : {"CFBundleShortVersionString":"13.4.2","CFBundleVersion":"569","CFBundleIdentifier":"com.hp.SmartMac"},

"storeInfo" : {"storeCohortMetadata":"10|date=1633149000000&sf=143441&rapp=com.google.Chrome&pgtp=Software&pgid=1474276998&ctxt=Discover","itemID":"1474276998","deviceIdentifierForVendor":"17C4BE69-CA58-5386-BD12-B51BAB44D3FB","thirdParty":true,"softwareVersionExternalIdentifier":"847072217"},

"parentProc" : "HP Smart",

"parentPid" : 18456,

"coalitionName" : "com.hp.SmartMac",

"crashReporterKey" : "C4633F73-E770-BA7F-047D-EC3EB3929D9B",

"responsiblePid" : 18456,

"responsibleProc" : "HP Smart",

"wakeTime" : 826,

"sleepWakeUUID" : "6429C76C-11BD-44AD-AC91-700E0F4EF183",

"sip" : "enabled",

"vmRegionInfo" : "0x110 is not in any region. Bytes before following region: 4297613040\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 100286000-1006d6000 [ 4416K] r-x\/r-x SM=COW ...acOS\/HP Smart",

"isCorpse" : 1,

"exception" : {"codes":"0x0000000000000001, 0x0000000000000110","rawCodes":[1,272],"type":"EXC_BAD_ACCESS","signal":"SIGABRT","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000110"},

"ktriageinfo" : "VM - pmap_enter failed with resource shortage\nVM - pmap_enter failed with resource shortage\nVM - pmap_enter failed with resource shortage\nVM - pmap_enter failed with resource shortage\nVM - pmap_enter failed with resource shortage\n",

"vmregioninfo" : "0x110 is not in any region. Bytes before following region: 4297613040\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 100286000-1006d6000 [ 4416K] r-x\/r-x SM=COW ...acOS\/HP Smart",

"asi" : {"libc++abi.dylib":["terminating with uncaught exception of type NSException"],"CoreFoundation":["*** Terminating app due to uncaught exception 'NSTableViewException', reason: 'Row index 2 out of row range (numberOfRows: 0) for <NSTableView: 0x7f8902668a00>'","*** multi-threaded process forked ***"],"libsystem_c.dylib":["crashed on child side of fork pre-exec"]},

"asiBacktraces" : ["0 CoreFoundation 0x00007ff80fb936cb __exceptionPreprocess + 242\n1 libobjc.A.dylib 0x00007ff80f8f5dce objc_exception_throw + 48\n2 AppKit 0x00007ff812590462 -[NSTableRowData _availableRowViewWhileUpdatingAtRow:] + 0\n3 ??? 0x000000013baaaa08 0x0 + 5296007688"],

"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

"lastExceptionBacktrace" : [{"imageOffset":1025723,"symbol":"__exceptionPreprocess","symbolLocation":226,"imageIndex":12},{"imageOffset":101838,"symbol":"objc_exception_throw","symbolLocation":48,"imageIndex":9},{"imageOffset":1451106,"symbol":"-[NSTableRowData _availableRowViewWhileUpdatingAtRow:]","symbolLocation":0,"imageIndex":10},{"imageOffset":5296007688,"imageIndex":0}],

"faultingThread" : 0,

"threads" : [{"triggered":true,"id":84234,"threadState":{"flavor":"x86_THREAD_STATE","rbp":{"value":105553178916864},"r12":{"value":515},"rosetta":{"tmp2":{"value":140703390875912},"tmp1":{"value":140705812850964},"tmp0":{"value":18446744073709551615}},"rbx":{"value":0},"r8":{"value":8601146880,"symbolLocation":0,"symbol":"_main_thread"},"r15":{"value":22},"r10":{"value":0},"rdx":{"value":0},"rdi":{"value":140703627253280},"r9":{"value":105553178916864},"r13":{"value":105553162444896},"rflags":{"value":643},"rax":{"value":0},"rsp":{"value":889},"r11":{"value":0},"rcx":{"value":0},"r14":{"value":6},"rsi":{"value":3}},"queue":"com.apple.main-thread","frames":[{"imageOffset":140705812851008,"imageIndex":0},{"imageOffset":28946,"symbol":"__pthread_kill","symbolLocation":10,"imageIndex":1},{"imageOffset":531728,"symbol":"abort","symbolLocation":123,"imageIndex":2},{"imageOffset":3630156,"symbol":"altstack_handle_and_restore.cold.1","symbolLocation":44,"imageIndex":3},{"imageOffset":769486,"symbol":"altstack_handle_and_restore","symbolLocation":206,"imageIndex":3},{"imageOffset":63561,"symbol":"_dispatch_main_queue_push","symbolLocation":33,"imageIndex":4},{"imageOffset":87469,"imageIndex":5},{"imageOffset":70479,"symbol":"CMIO::DAL::PlugIn::Teardown()","symbolLocation":27,"imageIndex":6},{"imageOffset":75301,"symbol":"CMIO::DAL::PlugInManagement::Teardown()","symbolLocation":351,"imageIndex":6},{"imageOffset":112136,"symbol":"CMIO::DAL::System::AtExitHandler()","symbolLocation":580,"imageIndex":6},{"imageOffset":56893,"symbol":"CMIO::DAL::AtExit::AtExitHandler()","symbolLocation":77,"imageIndex":6},{"imageOffset":191716,"symbol":"__cxa_finalize_ranges","symbolLocation":416,"imageIndex":2},{"imageOffset":191223,"symbol":"exit","symbolLocation":35,"imageIndex":2},{"imageOffset":3028274,"symbol":"mono_threads_summarize","symbolLocation":578,"imageIndex":3},{"imageOffset":1360619,"symbol":"mono_dump_native_crash_info","symbolLocation":843,"imageIndex":3},{"imageOffset":1309822,"symbol":"mono_handle_native_crash","symbolLocation":318,"imageIndex":3},{"imageOffset":1357391,"symbol":"sigabrt_signal_handler","symbolLocation":175,"imageIndex":3},{"imageOffset":15917,"symbol":"_sigtramp","symbolLocation":29,"imageIndex":7},{"imageOffset":0,"imageIndex":0},{"imageOffset":531728,"symbol":"abort","symbolLocation":123,"imageIndex":2},{"imageOffset":65714,"symbol":"abort_message","symbolLocation":241,"imageIndex":8},{"imageOffset":4605,"symbol":"demangling_terminate_handler()","symbolLocation":266,"imageIndex":8},{"imageOffset":132830,"symbol":"_objc_terminate()","symbolLocation":96,"imageIndex":9},{"imageOffset":62679,"symbol":"std::__terminate(void (*)())","symbolLocation":8,"imageIndex":8},{"imageOffset":73045,"symbol":"__cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*)","symbolLocation":27,"imageIndex":8},{"imageOffset":72988,"symbol":"__cxa_throw","symbolLocation":116,"imageIndex":8},{"imageOffset":102092,"symbol":"objc_exception_throw","symbolLocation":302,"imageIndex":9},{"imageOffset":1451106,"symbol":"-[NSTableRowData rowViewAtRow:createIfNeeded:]","symbolLocation":936,"imageIndex":10},{"imageOffset":5296007688,"imageIndex":0},{"imageOffset":8601146880,"symbol":"_pthread_list_lock","symbolLocation":60,"imageIndex":0},{"imageOffset":12966641664,"imageIndex":0},{"imageOffset":12969287680,"imageIndex":0},{"imageOffset":12971397120,"imageIndex":0},{"imageOffset":12972507136,"imageIndex":0},{"imageOffset":12975169536,"imageIndex":0},{"imageOffset":12977278976,"imageIndex":0},{"imageOffset":12978388992,"imageIndex":0},{"imageOffset":12982034432,"imageIndex":0},{"imageOffset":12984143872,"imageIndex":0},{"imageOffset":12986253312,"imageIndex":0},{"imageOffset":12988362752,"imageIndex":0},{"imageOffset":12990472192,"imageIndex":0},{"imageOffset":12992581632,"imageIndex":0},{"imageOffset":12994691072,"imageIndex":0},{"imageOffset":12996800512,"imageIndex":0},{"imageOffset":12998909952,"imageIndex":0},{"imageOffset":13001019392,"imageIndex":0},{"imageOffset":13003128832,"imageIndex":0},{"imageOffset":13005238272,"imageIndex":0},{"imageOffset":13007347712,"imageIndex":0},{"imageOffset":13012148224,"imageIndex":0},{"imageOffset":13015891968,"imageIndex":0},{"imageOffset":13018001408,"imageIndex":0},{"imageOffset":13020110848,"imageIndex":0},{"imageOffset":13022220288,"imageIndex":0}]},{"id":84235,"name":"com.apple.rosetta.exceptionserver","frames":[{"imageOffset":18660,"imageIndex":11},{"imageOffset":71976,"imageIndex":11},{"imageOffset":77988,"imageIndex":11}]}],

"usedImages" : [

{

"size" : 0,

"source" : "A",

"base" : 0,

"uuid" : "00000000-0000-0000-0000-000000000000"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 140703390846976,

"size" : 225280,

"uuid" : "c1d58a50-5a4d-3bcb-a1fc-ec0902ce34d3",

"path" : "\/usr\/lib\/system\/libsystem_kernel.dylib",

"name" : "libsystem_kernel.dylib"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 140703389831168,

"size" : 561152,

"uuid" : "4b160c81-ec52-3243-aaba-49f719bbf617",

"path" : "\/usr\/lib\/system\/libsystem_c.dylib",

"name" : "libsystem_c.dylib"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 4297613312,

"CFBundleShortVersionString" : "13.4.2",

"CFBundleIdentifier" : "com.hp.SmartMac",

"size" : 4521984,

"uuid" : "90c6e401-4a8e-3d73-a010-8b71fec4bb6d",

"path" : "\/Applications\/HP Smart.app\/Contents\/MacOS\/HP Smart",

"name" : "HP Smart",

"CFBundleVersion" : "569"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 140703389278208,

"size" : 290816,

"uuid" : "67d92c93-aa68-34c2-964b-23e8a8d32098",

"path" : "\/usr\/lib\/system\/libdispatch.dylib",

"name" : "libdispatch.dylib"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 5145546752,

"CFBundleShortVersionString" : "400.7.8",

"CFBundleIdentifier" : "com.apple.cmio.DAL.AppleCamera",

"size" : 131072,

"uuid" : "5ad1d405-84f0-3028-b66f-72a46f514cb9",

"path" : "\/System\/Library\/Frameworks\/CoreMediaIO.framework\/Versions\/A\/Resources\/AppleCamera.plugin\/Contents\/MacOS\/AppleCamera",

"name" : "AppleCamera",

"CFBundleVersion" : "AppleCameraDeviceAbstractionLayer-7.8.1"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 140703626440704,

"CFBundleShortVersionString" : "1000.0",

"CFBundleIdentifier" : "com.apple.CoreMediaIO",

"size" : 876544,

"uuid" : "74025acb-ca33-3ad1-83ab-8d5bc6e1bdbd",

"path" : "\/System\/Library\/Frameworks\/CoreMediaIO.framework\/Versions\/A\/CoreMediaIO",

"name" : "CoreMediaIO",

"CFBundleVersion" : "5353.1"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 140703391170560,

"size" : 40960,

"uuid" : "f4a8a6fb-7eb7-3794-9196-39b494573a33",

"path" : "\/usr\/lib\/system\/libsystem_platform.dylib",

"name" : "libsystem_platform.dylib"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 140703390756864,

"size" : 90112,

"uuid" : "c329a806-0b93-316c-af70-7ed211618e8c",

"path" : "\/usr\/lib\/libc++abi.dylib",

"name" : "libc++abi.dylib"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 140703389569024,

"size" : 249856,

"uuid" : "900beeed-7528-3b89-86fd-01cad4027a9c",

"path" : "\/usr\/lib\/libobjc.A.dylib",

"name" : "libobjc.A.dylib"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 140703434989568,

"CFBundleShortVersionString" : "6.9",

"CFBundleIdentifier" : "com.apple.AppKit",

"size" : 15278080,

"uuid" : "9d3ab204-4858-3120-b002-5c38b02edec4",

"path" : "\/System\/Library\/Frameworks\/AppKit.framework\/Versions\/C\/AppKit",

"name" : "AppKit",

"CFBundleVersion" : "2113.30.116"

},

{

"source" : "P",

"arch" : "arm64",

"base" : 140703125409792,

"size" : 196608,

"uuid" : "faca02c7-0a4c-3629-a746-55ddcfee9116",

"path" : "\/usr\/libexec\/rosetta\/runtime",

"name" : "runtime"

},

{

"source" : "P",

"arch" : "x86_64",

"base" : 140703391387648,

"CFBundleShortVersionString" : "6.9",

"CFBundleIdentifier" : "com.apple.CoreFoundation",

"size" : 5246976,

"uuid" : "1d1db08b-810c-316e-b9d9-eecdff8ee6e3",

"path" : "\/System\/Library\/Frameworks\/CoreFoundation.framework\/Versions\/A\/CoreFoundation",

"name" : "CoreFoundation",

"CFBundleVersion" : "1856.107"

}

],

"sharedCache" : {

"base" : 140703387828224,

"size" : 15218196480,

"uuid" : "5c9ff5db-8827-329a-8a37-2483935a9ea1"

},

"vmSummary" : "ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)\nWritable regions: Total=3.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=3.7G(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nAccelerate framework 768K 6 \nActivity Tracing 256K 1 \nCG backing stores 2176K 4 \nCG image 5100K 21 \nCG raster data 32.0M 1 \nColorSync 236K 28 \nCoreAnimation 36.8M 291 \nCoreGraphics 8K 1 \nCoreImage 84K 9 \nCoreUI image data 2912K 25 \nFoundation 6008K 10 \nImage IO 48.3M 174 \nJS JIT generated code 1.0G 3 \nJS VM Isolated Heap 160K 10 \nKernel Alloc Once 8K 1 \nMALLOC 1.1G 133 \nMALLOC guard page 288K 14 \nMALLOC_MEDIUM (reserved) 856.0M 8 reserved VM address space (unallocated)\nMALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)\nRosetta Arena 4096K 2 \nRosetta Generic 26.0M 6658 \nRosetta IndirectBranch 4096K 1 \nRosetta JIT 128.0M 1 \nRosetta Return Stack 68K 2 \nRosetta Thread Context 20K 2 \nSQLite page cache 448K 7 \nStack 60.1M 65 \nStack Guard 57.0M 65 \nVM_ALLOCATE 112.9M 1410 \nVM_ALLOCATE (reserved) 10.4M 30 reserved VM address space (unallocated)\nWebKit Malloc 11.1M 19 \n__CTF 759 1 \n__DATA 42.5M 578 \n__DATA_CONST 31.9M 379 \n__DATA_DIRTY 1808K 240 \n__FONT_DATA 4K 1 \n__GLSLBUILTINS 5176K 1 \n__LINKEDIT 709.2M 26 \n__LLVM_COV 48K 1 \n__OBJC_RO 81.8M 1 \n__OBJC_RW 3136K 2 \n__TEXT 549.6M 592 \n__UNICODE 588K 1 \ndyld private memory 1024K 1 \nlibnetwork 1792K 32 \nmapped file 5.1G 1057 \nshared memory 228K 24 \nunshared pmap 12.9M 9 \n=========== ======= ======= \nTOTAL 10.3G 11949 \nTOTAL, minus reserved VM space 9.1G 11949 \n",

"legacyInfo" : {

"threadTriggered" : {

"queue" : "com.apple.main-thread"

}

},

"trialInfo" : {

"rollouts" : [

{

"rolloutId" : "607844aa04477260f58a8077",

"factorPackIds" : {

"SIRI_MORPHUN_ASSETS" : "6103050cbfe6dc472e1c982a"

},

"deploymentId" : 240000066

},

{

"rolloutId" : "60da5e84ab0ca017dace9abf",

"factorPackIds" : {

},

"deploymentId" : 240000008

},

{

"rolloutId" : "602ad4dac86151000cf27e46",

"factorPackIds" : {

"SIRI_DICTATION_ASSETS" : "61ae8d06da72d16a4beb762e"

},

"deploymentId" : 240000305

},

{

"rolloutId" : "5fc94383418129005b4e9ae0",

"factorPackIds" : {

},

"deploymentId" : 240000231

},

{

"rolloutId" : "601d9415f79519000ccd4b69",

"factorPackIds" : {

"SIRI_TEXT_TO_SPEECH" : "61ef3bd729647d394933a0a6"

},

"deploymentId" : 240000389

},

{

"rolloutId" : "5ffde50ce2aacd000d47a95f",

"factorPackIds" : {

},

"deploymentId" : 240000106

}

],

"experiments" : [

]

}

Model: MacBookPro17,1, BootROM 7429.81.3, proc 8:4:4 processors, 8 GB, SMC

Graphics: Apple M1, Apple M1, Built-In

Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online

Memory Module: LPDDR4

AirPort: Wi-Fi, wl0: Oct 26 2021 16:10:41 version 18.20.310.15.7.8.120 FWID 01-5d6c3867

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB31Bus

Thunderbolt Bus: MacBook Pro, Apple Inc.

Kumar0307 · ‎02-22-2022

@BloomingtonBob, Welcome to the HP Support Community! I’m here to help.

Thank you for the detailed post. I see that the HP Smart app stops responding when you try to scan using the feeder.

I also see that you have the latest version on the app installed. Did you download the app using the App Store?

Have you also tried reinstalling it from the App Store?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Use HP Easy Scan app from the App Store to check if that works fine when scanning from the feeder.

Hope this helps! Let me know how it goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

KUMAR0307
I am an HP Employee

zstover · ‎02-28-2022

I am having the exact same issue on 3 separate Apple laptops with the latest operating system on all.

I power cycled the printer
I completely uninstalled HP Smart and reinstalled it on all, with the latest version.
I checked for an update to the printer firmware and it was up to date.
The operating system software on all machines is completely up to date.

The result remains the same. I understand these are first level steps to check but it seems apparent to be that the problem is with HP Smart and not with any of our individual machines or setups.

Kumar0307 · ‎03-01-2022

@zstover

In this case,

I've sent you a private message with further instructions to resolve this issue.
In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

zstover · ‎03-01-2022

I just checked my inbox following the steps you gave and have No Messages

morning_coffee7 · ‎03-06-2022

This issue is clearly affecting multiple users. Can you share the instructions to resolve with the community? Instead of via private message to a single user...

Kumar0307 · ‎03-08-2022

@morning_coffee7

I understand your concern. However, the information cannot be shared on a public post according to the community guidelines.

Did you try the steps mentioned in my previous post? If yes, and the issue persists,

I've sent you a private message with further instructions to resolve this issue.
In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

zstover · ‎03-08-2022

The 'solution' they DM you is to contact them so their tech person can remote into your computer and try to fix it. I'm sorry but I am not interested in that at all.

zstover · ‎03-08-2022

If you have a virtual machine the scan still works on the windows version FYI. That is what I am doing until they fix this.

ShlomiL · ‎03-08-2022

Hi,

As a workaround, let's try using the HP Easy Scan application instead:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

May you able to scan using HP Easy Scan app?

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

Create an account on the HP Community to personalize your profile and ask a question