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‎04-22-2021 07:00 AM

HP Recommended
Product: HP Smart + HP OfficeJet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

Can I change the default scan area to A4? It always goes back to the smaller Letter area as on the screenshot below. Thanks.

TomDe_0-1619096264027.png

 

Category:
4 REPLIES 4

‎04-22-2021 08:14 AM - last edited on ‎04-23-2021 02:42 PM by Retired

HP Recommended

@TomDe 

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If you have not done so,

Check / Adjust the Country / Region - Language settings in HP Smart Settings

 

Example - HP Smart - Windows > Printer Settings > Printer Information

 

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The image has been edited to hide / protect private information.

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HP_Smart_W10_Printer_Settings_Information_1.png

 

 

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Dragon-Fur

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‎04-22-2021 08:26 AM

HP Recommended

@Dragon-Fur

Thank you for your reply.

I played with those country and language settings without result.

The printer shows the desired paper-size (A4) but the problem remains for the scanner.

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‎04-22-2021 08:28 AM

HP Recommended

@TomDe 

 

You are welcome.

OK - that's all I have for the moment...

Recheck after the next time you Restart your computer...

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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‎04-26-2021 12:52 AM

HP Recommended

@Dragon-Fur

The issue remains after the restart.

It wasn't like that I few months ago, I have the impression it kept the last used settings back then, but not anymore.

 

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