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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 6430e All-in-One Printer

Trying to scan on my HP Envy 6430e all in one using HP Smart. I kept receiving an error message simply saying "Scan Error". I followed all the virtual agent advice, including resetting to factory defaults and now all I have is a flashing amber "i" icon and literally zero connectivity with the printer. Am I now left with an expensive paperweight or is there a simple way to fix this?

Many thanks in advance!

 

[Edit]: I have fixed the amber "i" and am back to the Scan Error message, so I'm unable to Scan anything.

[Edit 2]: I can Scan via the app on my phone however I am unable to Scan using the HP Smart program on the PC. Could it be an issue with HP Smart? (HP Not-so-smart anyone?)

1 REPLY 1
HP Recommended

@Fiveshothippo

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.