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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎09-19-2022 05:06 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: macOS 12.0 Monterey

In the middle of a scanning project using HP Smart with a wireless connection with my MacBook Pro 2021 and Mac OS 12.6, HP Smart scanning function suddenly stopped working (after at least 2 dozen successful scans): although there was clearly a wifi connection, and I could hear and see the scanner operating (both document feeder and glass bed), the HP Smart Scan app closed before the document was displayed. I can copy, wirelessly print, and wirelessly initiate scans. But that is as far as I can get. 

 

Any idea on how to resolve the issue? At hp support, I'm not seeing any drivers etc. that will successfully download and install. I tried. Usually that fixes my printer issue, but not this time.

I also noticed that there was and app "update" posted while I was in the middle of this project. 9/19/2022

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