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Message 1 of 2
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HP Smart Scan issue

HP Recommended
Office Jet Pro all-n one printer 6978
Microsoft Windows 10 (64-bit)

I use HP smart to scan the documents and when I try to turn the page in edit, it comes out with blocked blanks in part and I can not correct this. This blocks the text of the document. 

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HP Recommended

@Kgdixit 

 

IF you are referring to Scan > Edit > Rotate,

I've read that this might happen.

I'd only seen the "blocked" bars when editing images (I have not had reason to rotate document pages).

The solution that worked for me was to uninstall / install (update) the HP Smart Application.

Unfortunately, that doesn't seem to have helped "everyone".

 

What else?

There is a "Critical" Firmware update listed for your printer in Category Software and Drivers

READ the Description - then consider updating the Firmware

 

What else?

If you cannot get HP Smart to properly rotate the document page(s).

Try / Consider:  HP Scan and Capture

Scan an Capture does not provide all the options in HP Smart - it may work for your purposes.

I just tested Scan for a document page - Rotate works as expected...

 

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

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NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

 

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Dragon-Fur

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