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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-20-2025 04:19 PM

HP Recommended

noSession

X-request-id:

b6f78950-dd76-11ef-9622-096bbb0a0d45.f6933510-efe0-11ef-9622-096bbb0a0d45

1 REPLY 1

‎02-26-2025 12:11 PM

HP Recommended

@Harry_Hull, Welcome to HP Support Community,

 

Thank you for posting your query.

 

Please follow this guide and complete the steps based on the device you are using: HP printers - Cannot sign in to or create an HP Smart account | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

 

Regards,

Garp_Senchau
I am an HP Employee

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