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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎08-25-2022 09:56 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 12.0 Monterey

Using HP 9015 InkJet.  Generally works great. EXCEPT using HPSmart app to scan from duplex feeder, I have consistently encountered the scanning process stalling at about page 16.  It must be something HP related because with my MacBookAir I can use the Preview app and scan with no problem.  I prefer the HPScan feature because it offers automatic compression on larger scans.  The scanner is set on duplex/gray/150 dpi.  

 

The one thing I did not do was uninstall and reinstall drivers or software.  The firmware is up to date.

 

What can I do to get the scanner to perform as I believe it should?

 

EDB

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