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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Office 5200 all in one
Microsoft Windows 10 (64-bit)

None of the solutions already available here worked

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Smart-Software-scanning-is-currently-unavai...

Is there anything else I can attempt?
Furthermore there is no way for which the printer becomes available via Wi-Fi Connection. A complete disaster.

4 REPLIES 4
HP Recommended

Exactly the same for me and looking at the continuous stream of comments there are many many others with the same or related problem.  this is not hardware - my printer is barely run in.

HP are stuck with their heads firmly in the sand ignoring the issue and hoping it will go away. After 4+ weeks of trying to get scan and copy to work, I'm going away permanently.

 

HP Recommended

So you are saying that they screwed up with the latest updates and that I am wasting my time?

Solution would be to get rid of the printer and buy something from another company?

The printer is quite new though, it has not been used much.

 

HP Recommended

I thought I was getting some help, which delayed my response - but I've been fobbed off by being passed to the service department in the UK and it's going to be another week before I hear from them "for a solution, if there is one". My printer is 2 years old and hardly used for printing.
Scan and Print are essential for my business and I have no option but to walk now.
Good luck.

 

HP Recommended

Did you also try to download their fully fledged application?

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