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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Baldrian
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Message 1 of 3
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Flag Post

HP Smart Tasks does not work with OneDrive for Business

HP Recommended
HP OfficeJet Pro 9010
Microsoft Windows 10 (64-bit)

Hello everyone, unfortunately SmartTask to OneDrive does not work when using a OneDrive Business account. Only the first scan works and only if the folders previously created by SmartTask are deleted. All further scans then no longer work. That is a great pity.

I tested it once with a personal OneDrive account and there is no problem, so the API from Microsoft must somehow be addressed incorrectly by HP SmartTask. Maybe someone has a tip on how it still works with a OneDrive Business account. And it seems I'm not the only one with this problem.

If you don't know how to get a OneDrive Business account, its part of a Office 365 subscription. 

Thank you in advance!

2 REPLIES 2
nob-bochum
New member
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Message 2 of 3
Flag Post
HP Recommended

I fall in the same trap 😞  :  Only one run of scanning on OneDrive Business account !     
It's hard to believe and indeed a great pity ! 

I hope HP-Support will fix this bug very soon!  
I also didn't find the place where I could delete or change the OneDrive credentials. 

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

@nob-bochum

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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