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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-13-2020 01:16 PM

HP Recommended

After few weeks the App HP Smart stop scanning documents, although the other functions continue to function normally.  i already unistall install drivers Apps... and still doesn´t works. This problem only happens using HP Smart, as i sad, started a few weeks ago, before it worked perfectly. If i use the original software everything works fine.

below error:

Problema com scanner.  Foi detectado um problema com scanner. Reinicie a impressora e tente novamente. Se o problema persistir, visite do site da do suporte HP da Web.

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2 people had the same question
2 REPLIES 2

‎10-13-2020 02:04 PM

HP Recommended

Hi,

Have you tried reinstalling the HP Smart app itself?

 

Please follow the 'How do I uninstall the HP Smart app?' section below, then reinstall the app and check for any difference:

https://support.hp.com/us-en/document/c04675142

 

Shlomi



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‎10-13-2020 02:12 PM

HP Recommended

I've already done it a many times. in time, I didn't install any new software after that, so it seams that the problem is with App HP Smart or maybe with win10 updates...

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