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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-20-2022 07:40 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer
Operating System: Microsoft Windows 11

HP Smart shows my printer (HP ENVY 5032) as 'ready' and is able to print. However, when attempting to scan I am told that HP Smart could not connect to the scanner. 

I followed all the troubleshooting recommendations to no avail, and the HP Print & Scan Doctor couldn't locate an issue. I have reconnected the printer, laptop & router and  I have also tried to use the printer via a USB connection. HP Scan still tells me it is unable to connect to the scanner.

Is there a way of bypassing HP Smart that might allow me to scan? When touching 'Scan' on my printer's digital display it simply tells me to download HP software.

Category:
1 person had the same question
2 REPLIES 2

‎01-20-2022 08:08 AM

HP Recommended

@LBDADA 

 

Please use HP Scan Extended software to scan:


                   https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Regards.

BH
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‎01-20-2022 11:16 AM

HP Recommended

Would this same link help on my printer.  It's a Office Jet Pro 8600?  I'm getting the same issues as the person you just responded to.   Thanks!

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