HP Smart app - Scan preview - no image displayed

[Qwattz]

Have tried uninstalling and reinstalling, firm ware is up to date and I still have the problem. I should not have to pay $ 99.00 to talk to support to get this resolved since this happen all your last up. 

Want to I need to do

[Jay_G24]

Hi @Qwattz,

I'd like to help!

To assist better -

1.  May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
2. How is the printer connected to the device USB or wireless?
3. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Qwattz]

Printer is HP Envy 7640 

Connected wireless

Window 10 

[Jay_G24]

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall the HP Smart from the Windows store.

Hope this helsp!

Keep me posted!