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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Pam410
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HP Smart app - Scan preview - no image displayed

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I am having the same issue...I can scan -wireless- and it will say the scan was successful, but no image and the printer window it says "your scan has been sent successfully"...never saw this before...

Normally, I will scan something and it will show up on my screen for me to save etc.  

I am using an apple computer and just did an update on it, but I wouldn't think that would cause the scans to stop working..

 

Any help will be appreciated.

 

Thank you,

Pam

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greenturtle
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Hi,

Thanks for using the HP Support Community.  Sorry that you're seeing this issue.

 

Which printer model is that?  

 

Here's a workaround, depending on what printer model, try to download and use the HP FULL software.

 

These are some examples on how to download and install the HP FULL software.

https://www.youtube.com/watch?v=dkxgtr-kT84

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

 

Some examples on using the HP Scan (from HP FULL software):

https://www.youtube.com/watch?v=M12IHGL4t48

https://www.youtube.com/watch?v=1CekE0GKazk

 

Hope that helps!

 



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