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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I am on MacOS Sonoma 14.3.  The HP Smart scan function does not have all the functions it had on my last computer, MacOS 12.0 Monterey.   I cannot batch my scans, the options to ADD, Go Back, etc don't exist, the share , save  etc functions are all greyed out .

2 REPLIES 2
HP Recommended

Hi,

Could you please let us know your printer model?

 

This in order to better understand what other options might be available, a such varies for different HP printers..



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

HP Envy 6055e.  I am on a MacOS Somona 14.3.

 

While  waiting 2 hours for my return call after contacting connect with us  ( it was supposed to be a 10 min wait) when the call- back finally came I kept saying Hello, Hello for several minutes until the call disconnected.    Later yesterday evening I got. notice that my case had Benn closed.  They never did contact me.

I kept trying to solve my problem online during this time and finally found a video that had me disconnect the printer then reconnect the same printer using the Multi something version, not air-something version. this finally worked , no thanks to customer support.

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