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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-21-2021 12:12 AM

HP Recommended
Product: OfficeJet Pro 6970/ HP SMART
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

I come from Germany (so I'm sorry for my bad English)

and I had no problems with HP Smart so far until the new design and update came last year. Since that day I am unable to save manual editings (like crop & rotate). When I want to save, my edits are gone and it's the original again. But automatical editings can be saved. So I do think, it's a software problem.

I reinstalled HP Smart and my printer, but no changes. 

I need to fix this very soon because I need the scanning function for my job.

Thank you very much

best regards 

Julian

Category:
1 REPLY 1

‎01-21-2021 08:33 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-6970-all-in-one-printer-...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=oz0jox1Jy_c

https://www.youtube.com/watch?v=vxQd4C0PWcM


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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