HP Smart app not working properly

[Brittany42]

I'm trying to scan a signed document, and the HP Smart app is not functioning properly. Whenever I hit the scan option, it cycled but nothing happened. I then discovered that my webscan wasn't turned on (I've scanned docs with this printer before, so I'm not sure why this was off in security), but after turning that back on again, the same thing happened. I then navigated to the settings section and attempted to do a scan from there, it started, and my printer scanned the doc, but no browser window opened to deal with the file 😕 So then I realized that I wasn't signed in. When I attempted to do that, it brought me back to the home screen. I actually don't even have a sign in option available right now, it merely gives me "create account" but when I click on that it just keeps not doing anything and taking me back to the home screen (dashboard? not sure what it's defined as) It is showing that my printer is there and online, and I'm able to print docs, just not view or deal with what's been scanned, or log into the app.

[Jay_G24]

Hi @Brittany42,

I'd like to help!

To assist better -

Are you able to make copies using the printer?

Are you able to scan using HP Scan?

Meanwhile, Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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