HP Smart app scanning does not work

[Gaz21]

The Smart App installed on my phone works well with printing but lately has stopped supporting if the source selected is 'printer scan'. The start button, drop down and settings functions are unresponsive. 

[Jay_G24]

Hi @Gaz21,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to scan from android.

Try the below suggestions

Update printer and android

Android -
Open your phone's Settings app. Near the bottom, tap System. System update

Refer to- HP Printers - Updating or Upgrading Printer Firmware 

Uninstall and reinstall the HP Smart  app

If the issue persists, Scan with the Mopria Scan app (Android)

• Use the Mopria Scan app to scan documents or photos from your HP printer to your Android device.
• Check the requirements to scan with the Mopria Scan app.
• The printer is connected to your network or a Wi-Fi Direct connection.
• For a Wi-Fi connection, the printer and Android device are within 6 feet of the access point (router).
• For a network connection, your device is connected to the same network as your printer.
• Go to Google Play - Mopria Scan to install the app. If prompted to allow the app to access photos, media, and files on your device, select Allow.
• In the Mopria Scan app, tap your scanner under the Discovered scanner.
• Place the original on the printer scanner glass or into the automatic document feeder (ADF).
• Change any desired scan settings, and then tap Scan.
• Follow the prompts to complete scanning the document.

You may refer to -How to scan with an HP printer

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Blah12345]

Mopria scan and print services is better than HP smart and doesn't require a login. Recommend using it instead