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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-11-2020 02:23 PM

HP Recommended
Product: Envy Photo 6255
Operating System: Chrome OS

I am using the HP Envy Photo 6255 with my Chromebook.  I use the HP Smart app.  Scanning was working fine up until a week ago.  Now when I go to the app and select Scanning, one of two things happen - it either quickly flashes connecting to HP Services and then it brings be back to the previous screen or it asks me to log in to start scanning and when I try to log in, I get an error message that I do not understand.  Something like Invalid_Grant.  No idea what that means nor could I find any helpful information.  I have tried uninstalling/reinstalling the app, turning off and unplugging the printer, uninstalling/reinstalling the printer software and resetting the wifi for the printer and still the problem persists.  I'm hoping someone can help.  Thank you.

Category:
2 people had the same question
3 REPLIES 3

‎12-12-2020 10:43 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Chromebook uses Webscan.

 

This Example shows you how to scan using Chromebook:

https://www.youtube.com/watch?v=1XnBaSWJDfo

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Scan from Chromebook with HP Deskjet Plus 4140 | 4152 | 4155 | 4158
Scan from Chromebook with HP Deskjet Plus 4140 | 4152 | 4155 | 4158
youtube.com/watch?v=1XnBaSWJDfo
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan from a Chromebook. This is ...
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‎12-14-2020 06:07 PM

HP Recommended

Thank you for responding. I actually found a fix after changing the way I asked my question when googling. I downloaded Chrome Dev browser and then when I got the option to sign into my HP account and it asked me which browser I wanted to use,

I selected the Dev browser and was able to successfully log in and am now able to Scan using the HP Smart app.  No more Invalid _Grant error.

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‎12-14-2020 08:25 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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