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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-26-2022 02:18 PM

HP Recommended
Operating System: Microsoft Windows 11

I am attempting to Scan a document through the HP Smart app from my HP Envy 5055 all in one printer.  When I click Scan, it asks me to login.  I do and am immediately brought to a page that says "We're Sorry Something Went Wrong".  I have tried multiple times and even uninstalled and reinstalled the app.  Any suggestions?

Category:
1 REPLY 1

‎02-10-2022 04:31 AM

HP Recommended

Hi @neurockd,

 

I'd like to help!

 

I understand you are unable to scan using HP Smart 

 

Try the below suggestions-

 

1)Uninstall HP Smart 

 

2)Install all the available Windows updates

 

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

4)Reinstall HP Smart app from windows store

 

If the error persists, install theHP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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