HP Smart: can't separate scanned docs to separate files.

[Shelah2]

I use WIndows 10 64 bit.  I bought the Office Jet Pro 9020 series printer months ago.  I downloaded the full option to set up my system as a wireless one, The Smart App was what is always recommended, and if I don't opt to get it and try installing other things that the experts here have suggested- I get a pop up telling me that there's an update.  When I update- it's the HP Smart again.   When scanning- there is no OCR option as there was on my previous HP printer.  I even bought the IRIS OCR program and I can't get that to work with my printer either.  

Scan only gives me the document or photo options in the window,  I can't edit or realign anything. I can only save to PDF or JPG.  

I am able to use my doc feed when scanning, but it only saves everything into one file. I used to have the option of scanning a bunch and then saving them individually.  I am VERY FRUSTRATED.  I did read where other options were suggested like Irfanview etc.  I've used Irfanview and Microsoft Scanner options and for some reason they don't work with my printer. 

Please help.  

[Dragon-Fur]

@Shelah2 

It sounds like the Full Feature Software / Full Driver is not installed.

HP Smart is "recommended" - that said, you can (should) have the full driver installed as well.

HP Smart and other scan options can / do benefit from having the full driver installed.

In particular, Irfanview does require the full driver to provide access to its features.

HP Scan - part of the full driver - provides access to the full range of features available in the driver, including OCR (as supported)

Check...

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_3

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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Example - HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_4

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9020 All-in-One Printer 

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