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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-13-2020 01:15 PM

HP Recommended
Product: HP Deskjet 2630
Operating System: Microsoft Windows 10 (64-bit)

After starting the HP Smart app it desappears. So I cannnot use it to proceed with the printer configuration

Category:
1 person had the same question
3 REPLIES 3

‎12-27-2020 01:29 PM

HP Recommended

@DaniCobo

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎12-28-2020 06:07 AM

HP Recommended

Hi, actually that’s what I did and the problem persists.

I successfully configured the printer some months ago but when I moved to a different apartment (different WiFi network) I am having this problem.

I hope you can help me.

Thanks in advance.

Daniel

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‎02-02-2021 10:49 AM

HP Recommended

@DaniCobo

 

Is the HP smart app disappearing from the computer? 

Could you elaborate more about the issue you are facing? 

Sandytechy20
I am an HP Employee

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