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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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DaniCobo
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HP Smart desappears

HP Recommended
HP Deskjet 2630
Microsoft Windows 10 (64-bit)

After starting the HP Smart app it desappears. So I cannnot use it to proceed with the printer configuration

3 REPLIES 3
Betty0610
HP Support Agent
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@DaniCobo

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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DaniCobo
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Hi, actually that’s what I did and the problem persists.

I successfully configured the printer some months ago but when I moved to a different apartment (different WiFi network) I am having this problem.

I hope you can help me.

Thanks in advance.

Daniel

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sandytechy20
HP Support Agent
HP Support Agent
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@DaniCobo

 

Is the HP smart app disappearing from the computer? 

Could you elaborate more about the issue you are facing? 

Sandytechy20
I am an HP Employee

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