HP Smart for an Officejet 6950 has stopped being able to "save" scanned images. Simply closes.

[Oyster-Port]

HP Smart has stopped being able to "save" scanned images. When the "save" button is pressed HP Smart simply closes down. Any ideas how to correct?

[Dragon-Fur · Accepted solution]

@Oyster-Port 

Welcome to the HP Community Forum.

• What have your tried so far to fix the problem?
• Is it a new problem?
• When did it start?  For example, were there changes on your computer?  Updates?  Different folders?  Startup problems?

For example,

If you have not done so,

• Restart everything, including the router that controls your network
• Check / Update the Firmware
• Open Settings > Apps > Apps and Features > HP Smart > menu > Advanced > Reset the application (removes the usage data)  HP_Smart_Win_Apps-and-Features_ Reset_2
• If Reset does not help, Uninstall the app > Restart the computer > "Get" a new copy of the app from  Microsoft Store
• Check the permissions on the destination folder -- Try a different destination folder
• Try using HP Scan (part of the full driver printer software).  Note that while this does not fix HP Smart, using HP Scan -- assuming it is installed and working -- provides a reasonable alternative to the HP Smart application.  9025_HP_Scan_Menu_PDF_More_Destination_7

Less likely, though it can impact the overall performance:

• Make sure all devices that employ (use) HP Smart (both Mobile and Windows) have the latest version of HP Smart installed for the Operating System.
• Make sure there are not waiting / pending / or needed Windows Updates that need to be installed

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet 6950 All-in-One Printer series 

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Question / Concern Answered, Click "Accept as Solution"

[Oyster-Port]

Thank you for the response. Uninstalling HP Smart, restarting PC and, reloading from the Microsoft Store seems to have cured the problem. Thank you.

[Dragon-Fur]

@Oyster-Port 

You are welcome.

Good that it's working again.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"