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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-22-2021 11:36 AM - last edited on ‎02-22-2021 12:12 PM by

HP Recommended
Product: HP 9015
Operating System: Microsoft Windows 10 (64-bit)

I will try to control my rage. I've been using HP Smart for several years. I use it to scan stuff. I scan stuff several times per week. All of a sudden it is asking me to create an account. It also  wants to set up a new printer. Why on earth would I need to set up a new printer? Why is it trying to force me to setup a new "account"?. This used to just work. The HP Smart (apparent} update is a buggy. I just want it to work like it did up until just a few minutes ago. Why do I have to go through this ? 

Category:
10 people had the same question
3 REPLIES 3

‎02-25-2021 08:41 AM

HP Recommended

@JurgenPeter

 

Welcome to the HP Support Community.

 

Are you still facing the issue? We've have an update that the issue with the App has been fixed.

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎02-25-2021 08:59 AM

HP Recommended

Now it wants me to create a cloud account.

I do not want a cloud account.

I do not want to send my scans to HP cloud so that you can get all my personal data.

That is not an acceptable solution.

I want to scan directly to my computer as i was able to do before.

I do not like HP's HYPER-INTRUSIVE IN YOUR FACE attitude and practices,

1 person found this reply helpful
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‎02-27-2021 01:37 PM

HP Recommended

Uninstall and reinstall the HP Smart App and see if that helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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