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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
JurgenPeter
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Message 1 of 4
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HP Smart forcing me to create an account

HP Recommended
HP 9015
Microsoft Windows 10 (64-bit)

I will try to control my rage. I've been using HP Smart for several years. I use it to scan stuff. I scan stuff several times per week. All of a sudden it is asking me to create an account. It also  wants to set up a new printer. Why on earth would I need to set up a new printer? Why is it trying to force me to setup a new "account"?. This used to just work. The HP Smart (apparent} update is a buggy. I just want it to work like it did up until just a few minutes ago. Why do I have to go through this ? 

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
19,345 19,302 1,052 976
Message 2 of 4
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HP Recommended

@JurgenPeter

 

Welcome to the HP Support Community.

 

Are you still facing the issue? We've have an update that the issue with the App has been fixed.

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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JurgenPeter
Author
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Message 3 of 4
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HP Recommended

Now it wants me to create a cloud account.

I do not want a cloud account.

I do not want to send my scans to HP cloud so that you can get all my personal data.

That is not an acceptable solution.

I want to scan directly to my computer as i was able to do before.

I do not like HP's HYPER-INTRUSIVE IN YOUR FACE attitude and practices,

1 person found this reply helpful
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Betty0610
HP Support Agent
HP Support Agent
19,345 19,302 1,052 976
Message 4 of 4
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HP Recommended

Uninstall and reinstall the HP Smart App and see if that helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation