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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-08-2022 06:03 AM - last edited on ‎12-10-2022 11:07 AM by Retired

HP Recommended
Product: HP ENVY 5010 All-in-One Printer

HP Smart keeps crashing so I can't scan with my printer (HP Envy 5010).  I am using a nearly new iMac with latest operating system (Ventura 13.0.1).  I have tried deleting the HP Smart program and reinstalling it but every time I try to open it, it crashes.  Please help.

 

 

3 REPLIES 3

‎12-13-2022 06:58 AM

HP Recommended

Hi @catmadjulie,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Follow the step below and see how it goes. 

 

steps to uninstall HP Smart and reinstall:

 

  • Click Finder

image

, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-15-2022 07:12 AM

HP Recommended

Hi @catmadjulie,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-17-2022 07:34 AM

HP Recommended

Hi @catmadjulie,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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