• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-16-2024 05:05 AM

HP Recommended
Product: HP OfficeJet Pro 9120e All-in-One Printer
Operating System: iOS

Hello!

 

I have german app so the english names of the options I name here may not be the ones you see in your app (if it's set to english language).

 

Printer: HP OfficeJet Pro 9120e

Mobile: HP Smart Version 17.10.1 on iOS 17.4.1

 

  • Open HP Smart on iOS and select "camera scan"
  • Auto optimization: on, auto oriantation: off, "auto(matic)": on (the auto selection of page/object and start of scan) source: camera
  • Now scan a credit card size thing
  • Select the scan result so that it gets opened in "preview": the scan is perfect and only the card itself got scanned not the environment.
  • Selet "print preview", tab on the picture and select "change size & move"
  • Now my problem is, there is no setting that scales the picture to its original physical size in the printout as if I would use the copy function of the all-in-one-printer itself. I just want it copied but not with the scanner glas but with my smartphone as scanning source.

Thanks it advance

Tom

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.