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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-22-2020 06:47 PM

HP Recommended
Product: HP ENVY Photo 7855
Operating System: macOS 10.15 Catalina

After installing the latest update of HP Smart on my Mac, the software no longer works.  When I try to launch HP Smart, it starts to load but then the window disappears.  I removed the app and reinstalled it, but no change.  I don't get any error messages.  HP Smart just doesn't launch.  It worked fine for scanning before the update.  Now I can't do any scanning at all.  Help!!!

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2 people had the same question
2 REPLIES 2

‎11-23-2020 12:20 AM - edited ‎11-23-2020 12:21 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can we suggest to use Webscan ?

 

Follow this resource to enable Webscan:

https://www.youtube.com/watch?v=E050hii5cS0

(relevant example across all OS, not only Chromebook)

 

For getting IP address on your printer, simply tap on the wireless icon and the IP address will display (if the printer is connected to the network.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎11-23-2020 10:11 AM

HP Recommended

This is not a viable workaround that my mother will be able to do.  I need HP Smart to work again, to keep this simple.  So are you telling me that the software update is flawed?

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