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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
OfficeJet Pro 6835
Microsoft Windows 10 (64-bit)

OS is Windows 10 64 bit.  Have been using HP Smart for scanning, etc.  Just today, it asked if I want to share data with HP.  Regardless of my answer (yes or no button), it keeps repeating the question and will not proceed to let me use it's functionality.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This looks like a result of Adobe Flash being removed.  

 

Try this:

HP Solution Center Adobe Flash player error

Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan

View solution in original post

4 REPLIES 4
HP Recommended

This looks like a result of Adobe Flash being removed.  

 

Try this:

HP Solution Center Adobe Flash player error

Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan

HP Recommended

Same question!!!

HP Recommended

I downloaded and installed HPScanExt.msi and am using the HP Printer Assistant rather than HP Smart and am able to scan again on my HP 6835 Pro.  I prefer the functionality of HP Printer Assistant over HP Smart for scanning anyway.

HP Recommended

Thank you for sharing!  going to give it a try.  this is BEYOND aggrivating! 

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