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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

I am NOT going through the internet / HP cloud to scan. I will be going to your competitor for a new wifi direct printer, because of your HP Smart software requiring login to the HP cloud. I started with an HP 41C calculator with thermal printer in 1980 for college. I used this calculator for almost 20 years and have been buying HP computers, laptops, and printers for years. I currently have two HP Omens I use.  This caused me a lot of headache / time, and I will not reward HP's bad behavior. You are driving customers away, including me. Good luck with your new business model of ramming stuff down peoples throat.

1 REPLY 1
HP Recommended

@PowerEngineer 

 

Welcome to the HP Community.

 

In almost every case for every supported printer, you can opt to use the full driver printer software as opposed to using HP Smart.   Nothing new here.  Ask if you want to know more - include the exact printer model.

 

What?

HP Smart Windows (there is a version for Mac OS, too) is a widely used application.

Use of HP Smart is not mandatory to use your printer from your computer.

Yes, HP Smart requires that you sign into the application using your HP Account credentials.

Nice App - not required.

 

HP Smart Mobile is a widely used application used with supported HP printers for Mobile Printing.

Yes, HP Smart Mobile does require you sign into the application using your HP Account credentials.

 

Good Luck.

There are a lot of great options in the world of technology.

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.