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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Smart scans pdf upside down on 9025

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HP office jet 9025
Microsoft Windows 10 (64-bit)

When using HP Smart with Office Jet 9025 when scanning pdfs are upside down

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Are you referring to the second side of a two-sided scan from the ADF?


Should work, of course.  Things have been a bit weird recently in HP Smart.

If you have not done so, do make sure you are using the latest version.

"New" may not be perfect - it is the option we have at the moment...


Windows Store - Application Updates


Windows (Start) > Windows Store

In the upper right corner, click on the three horizontal dots (Settings)

Select Downloads and Updates

Applications available for update are listed on top, above the main app list.



If yes, Two Sided PDF Document


Load the document into the ADF face-up, "top" edge leading into the feeder.


HP Smart Windows:


Preset = Document

Source = ADF

Check "2-sided"


After the initial Scan

Check the results...


Although the Edit feature - especially for Rotate - seems to be having issues lately, you could try

Select Page to edit

Edit > Rotate to correct the upside-down page(s)

Save the updated results.


Will that work?

I honestly don't know - it should not be broken in the first place in my opinion.


Partial Example



What else?

Use a different application (for now).


Full Feature Software > HP Scan


HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher


Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
  • Click Apply to save any changes


  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF - Scan a test document using Webscan



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 


Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .




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Hi @ggdrive 

Thanks for using the HP Support Community.  Apologies for jumping in here.


Please check out this example that will help to resolve the issue:


Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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