HP Smart sign in doesn't work with wireless scanning

[mtkiwi]

I am trying to scan wirelessly.

The printer and the laptop are both talking directly wirelessly.

However the APP wants an internet connection to tell the printer to print.

I can have one or the other working but not both at the same time. If I turn the internet on, the printer goes offline.

If I use the app to sign in, then close, the app just does a huge circle and I'm back at the start. You even say in the instructions that either internet or wireless can be used, but not both at the same time.

So why set up the App so it needs an internet connection? I can't see how to change this.

[Betty0610]

@mtkiwi

Welcome to the HP Support Community.

I don't quite understand the issue you're facing. Uninstall and reinstall the HP Smart App: https://support.hp.com/ph-en/document/ish_2073929-1413451-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!