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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP ENVY 6000

The printer is working fine.  I can connect and print.  I can scan from the paint tool.  In HP Smart, when I click on scan, it asked me to logon.  I get the following error code - Error Code: OW_500_OWSID00001.  Says it can't connect to the network.  I get this on my desktop and also in the app on my iphone.  The only change I have made in the last few months was to change to an Orbi wifi system.  

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@jrjkaj 

 

Welcome to the HP Community Forum.

 

Update - Add content - HP Smart - Windows - Application - Reset

 

The "help" for this type of error is fairly limited.

The document does recommend (for your printer series) that the setup be run from the beginning.

 

HP Printers - 'We're sorry, something went wrong' error

During setup of your HP printer, a We’re sorry, something went wrong error with error code UU_400_EB000U0004 or OW_500_OWSID00001 displays in the HP Smart app.

 

==============================

Printer, Device(s), Router - Restart -

 

Restart everything, including the router that controls your network.

If the setup is correct and complete, restarting all your gear can help.

 

==============================

Network - Dual Band -

 

If you are running a Dual Band Network,

If your router supports it,

Create a separate SSID network for each frequency --

Connect the printer to the named SSID network you want it to use.

 

==============================

Printer Application - HP Smart - Windows -

 

The app recently updated (on my system today) - no issues - it reminds me that if there are any general connection issues at all, updating the app (by Windows Store) can occasionally result in breaking the HP Smart login.

 

Yes, the Restart everything can usually fix connection errors.

 

In order...

 

Check / Run Windows Updates > Install any pending updates

 

Next,

If not previously completed,

Restart everything, including the router that controls your network.

 

 

Open and Check HP Smart

 

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

 

 

No Joy?

Reset HP Smart Application - Windows

 

Next,

Reset the HP Smart application - This action removes the app data.

 

Windows 10 -

Settings > Apps > Apps and Features

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

 

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

 

HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4

 

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

 

 

==============================

Printer Software - Full Feature Software

 

Go another way...

 

If your Desktop is running a supported version of Windows,

Consider installing the Full Feature Software / full driver printer software.

Doing so does not fix HP Smart -- the full driver does provide tools to use your printer for scan and print.

 

Full Feature Software includes access to the printer features.

At least Two shortcuts are added to the Desktop:

Printer Assistant > Print, Scan, Tools -- The Desktop shortcut is named for the Printer.

HP Scan > Scan to PDF, Photo, Email -- The Desktop shortcut is named for the Printer.

 

Installing the HP full driver printer software (also) provides a foundation that supports installing and using additional software and applications, including those programs and applications that are capable of providing features and options not available in the HP software.

 

 

==============================

Printer Software - Install - Full Feature Software

 

If you have not done so, consider

 

If the software is already installed and you want to "reinstall":

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

 

Next,

Download, Save, (then) Install new copy of the printer software

After the software in installed, Restart the computer and log in

 

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

 

Next...

Supported for your printer - Optional

 

>>  Install HP Universal Scan Software - Model Dependent 

 

  • Download / Save / Install  HP Universal Scan Full Feature Software 
  • HPUS adds OCR libraries to installed HP Scan software. 
  • HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
  • Note:  HPUS can be installed as standalone or installed after the full feature printer software.
  • After the software is installed, Restart the computer and sign in

 

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

References / Resources / Examples

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_10Programs_and_Features_Printer_Desktop_Icons_10

 

Example - Windows - HP Print Software - Parts

Parts_to_Printer_Software_8Parts_to_Printer_Software_8

 

===================================

There are a number of how-to videos, including the following:

 

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults

 

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

 

HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455 : How to connect to 5GHz wireless network

 

"Technology Tips" Envy 6000

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6000 All-in-One Printer series 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.