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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-02-2023 03:30 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

Work made me re-image my Windows10 laptop.  HP Smart worked fine before the re-image.  The same laptop was re-imaged with Windows10.  I'm a local administrator, so should be able to do anything.  I tried to download and re-install HP Smart.  It downloads and just sites at a blank blue HP Smart screen.  None of the buttons - scan, Help & Support, Print Photos, etc. are visible in the blue square.  I am not connected to a VPN.  I connect wirelessly via Orbi Mesh network to the printer.  What do I need to do to get HP Smart installed on my laptop?

Category:
1 REPLY 1

‎08-05-2023 07:30 AM

HP Recommended

Hi @YorbaLindaJeff,

 

Welcome to the HP Support Community

 

I understand you are facing an issue unable to add my printer to the HP Smart App. your HP Color LaserJet Pro MFP M283fdw HP Smart won't install. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

 

If the issue persists, then please follow the steps mentioned in this document:  HP printer setup (HP Smart app)

 

HP printer not found by the HP Smart app or operating system

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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