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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
bmaguire
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Message 1 of 2
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HP Smart won't scan if you can't login

HP Recommended
Officejet Pro 8600
Microsoft Windows 10 (64-bit)

If my computer can't connect to the internet, HP Smart cannot scan because it hangs when trying to connect to cloud services.

 

My computer is setup to remote into my work. When I'm remoted in, my local computer can't connect to the internet. This means I can't scan and use remote desktop at the same time.

 

All the company employees are working at home right now, so this is a big problem. If there is no workaround or this can't be fixed I will be force to switch the printers/scanners that my company uses to another manufacturer. 

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greenturtle
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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try the HP FULL solution software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8610-e-all-in-one-printe...

 

https://www.youtube.com/watch?v=ergN9ThTmwY

watch from time 5:45 till end.

 

Download and install and the scan features are all there - no need to sign into any account.

 

Hope that helps!



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